I’ve been thinking more about the question that was asked of me the other day: “I’m wondering how you open up a conflict in a relationship and make it an opportunity for resolutions when communication has shut down.” This is particularly a challenge in family relationships, friendships and working relationships where we want to do what we can to have the best relationship possible.
One thing that may make a difference is to act in a way that the other person doesn’t expect. It has to be a positive action, of course. It will change the dynamics of the relationship, although we don’t have control over how those changes will develop.
For instance, when someone has cut us off, they are expecting us to avoid them as well. Maybe we can look for a way to reach out to them to avoid the cutoff.
I remember a time many years ago when I was visiting my aunt Florence. I was in the process of interviewing members of my family to learn more about my family history. After I finished talking with Florence, I called my uncle Merle who lived in the same community.
When Merle answered the phone, I told him that I wanted to interview him about our family history. Merle respond that he wasn’t about to talk to me because what had happened years ago wasn’t any of my business. Then he hung up on me.
His reaction was a total surprise to me. My aunt Florence said, “Merle can be touchy like that. I think you should go over to his house anyway. Just tell him that you didn’t mean to upset him. You don’t really have anything to lose.”
Up to that point, my response would have been to leave Merle alone completely. Of course that would have made the situation even worse. So I took Florence’s advice, got in my car, drove over to Merle’s house.
As soon as he came to the door, I told him, “Merle, if you don’t want to be interviewed that’s OK. But I just couldn’t leave things the way they were.” That’s all it took to make him soften a bit. He invited me in and we talked a bit. The cutoff that had started never materialized.
I learned something from my aunt Florence that day. She was right to send me to Merle’s house to see if the cutoff could be avoided. When I showed up at Merle’s door it was something he didn’t expect. He could see that I wanted to try to salvage our relationship.
There’s no guarantee that acting in an unexpected manner will revive a relationship that’s been damaged, but it might give it another chance. When we make this attempt, its important not to assign blame for the cutoff. We just acknowledge what has happened and express our desire to restore the relationship. If we have reason to apologize we should do so. If we don’t feel that we’ve done anything wrong, we can just say, “I’m sorry about what has happened between us.”
My aunt Florence taught me a lesson in maturity. It is something that I’ve remember and have had a chance to up into practice more than once over the years. Sometimes it works quite well. And even if it doesn’t, I know that I have done what I could to restore the relationship.
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